FAQs – Syltie

Orders

Placing, managing and cancelling an order with Syltie.

How do I place an order?

Browse our products, select your preferred available options and add the product to your shopping cart.

Review your cart, proceed to checkout, enter your delivery information and complete payment through the available PayPal checkout option.

Can I order without an account?

Yes. Customer account sign-in is not required for ordinary guest checkout.

You will still need to provide the contact and delivery information necessary for your order.

Will I receive confirmation?

After your order is placed successfully, confirmation information is sent using the email address provided at checkout.

If you do not receive the expected confirmation, check your email folders and contact support@syltie.shop.

Can I change an order after checkout?

Contact support@syltie.shop as soon as possible with your order number and the change you wish to request.

We will review whether the order can still be changed before dispatch. Changes cannot be guaranteed once fulfillment has progressed.

Can I cancel an order?

You may request cancellation within 24 hours of placing your order, provided it has not already been fulfilled or dispatched.

Send your order number to support@syltie.shop. Applicable legal cancellation rights remain unaffected.

Shipping & delivery

Destinations, shipping costs, processing and tracking.

Where does Syltie deliver?

Syltie currently ships within Malaysia only. We do not currently offer international delivery.

How much is shipping?

Standard Shipping costs RM35.00 MYR for orders below RM300.00 MYR.

Orders of RM300.00 MYR or more qualify for free Standard Shipping, based on the applicable checkout order amount.

How long does delivery take?

Our normal processing period is 1–2 business days.

Estimated shipping transit is 3–5 business days.

The combined estimated delivery period is 4–7 business days, excluding applicable public holidays.

Delivery estimates are not guaranteed arrival dates.

What is the order cutoff time?

The daily order cutoff is 2:00 PM (GMT+08:00).

Orders placed after the cutoff begin processing on the next business day.

Are weekends counted as business days?

No. Our business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends begin processing on the next available business day.

How can I track my order?

Tracking information is provided after your order has been dispatched.

Use your tracking details or visit our Track Your Order page.

What if my delivery is delayed?

If delivery takes longer than estimated, review the tracking updates and contact support@syltie.shop with your order number if assistance is needed.

Our team will review the available shipping information and assist with investigating the delay.

Returns

Return eligibility, shipping costs and exchanges.

What is your return window?

Syltie accepts eligible returns within 27 calendar days after delivery of the last item in an order.

This standard return period does not limit applicable statutory rights for defective or misdescribed goods.

How do I start a return?

Contact support@syltie.shop with your order number, the item you wish to return and the reason for your request.

Our team will provide the appropriate return instructions and mailing destination.

Who pays for return shipping?

For standard change-of-mind returns, customers are responsible for return postage.

For defective, damaged, incorrect or misdescribed goods, shipping arrangements follow the circumstances and applicable Malaysian consumer protection rights.

Do you accept damaged or incorrect products?

Yes. Contact us with your order number and details of the problem.

Photographs may help us review the issue. We will assist with an appropriate resolution under applicable consumer protection requirements.

Do you charge restocking fees?

No. Syltie charges 0% (RM0.00 MYR) in restocking fees.

Can I exchange an item?

Syltie does not offer direct exchanges under its standard return policy.

For a different available colour or product, you can return an eligible item and place a new order.

Applicable legal remedies for defective goods are not restricted.

Refunds

Refund times, payment methods and bank processing.

How long does a refund take?

Approved refunds are normally processed within 10 business days after returned goods are received and reviewed.

Where applicable law requires an earlier refund deadline, that deadline takes priority.

Where will my refund be sent?

Eligible refunds are issued to the original payment method, unless another method is legally required or permitted.

Why is my refund not showing in my account?

After Syltie issues a refund, PayPal or your original bank may require additional time to post the funds.

If the refund has been issued but not yet credited, contact your original bank or payment provider. You may also contact Syltie to confirm refund status.

Are original shipping charges refundable?

The treatment of original delivery charges depends on the circumstances of the return and applicable consumer protection requirements.

Any delivery charges that must be refunded under applicable law will be included in the refund.

Payments

Payment options, currency and checkout questions.

Which payment methods do you accept?

Syltie offers PayPal as its confirmed checkout payment method.

Any additional PayPal payment options depend on customer eligibility and the options displayed at checkout.

What currency are prices displayed in?

Prices and order totals are displayed in Malaysian Ringgit (MYR), with two decimal places.

For example: RM67.00 MYR.

Do you charge sales tax?

Syltie's current store setup does not add a separate sales tax charge.

The final payable amount, including applicable delivery charges, is displayed during checkout. Any legally required charges will be handled according to applicable law.

What should I do if payment fails?

Verify your PayPal payment details and check whether your payment provider has authorized the transaction.

If money appears to have been deducted without an order confirmation, contact support@syltie.shop with the transaction information.

Products

Our necktie selection, colours and product information.

What does Syltie sell?

Syltie sells neckties and related accessories, including patterned skinny ties and coordinated tie and pocket-square sets.

Browse the Neckties Collection to see currently available items.

How do I choose a tie?

Check the product photographs, description, pattern, available colour and any measurements listed on the product page.

If you need clarification before ordering, contact our support team.

Will the colours match the product photos?

We aim to present product colours accurately. Appearance may vary slightly with display settings and lighting.

Your rights remain unaffected if a product is not as described.

What if an item becomes unavailable?

Product availability may change.

If an item becomes unavailable after an order is placed, we will contact you about an appropriate resolution, including a refund where applicable.

Customer support

Contact details and service hours.

How do I contact Syltie?

Email us at support@syltie.shop or use our Contact Us page.

What are your support hours?

Customer support is available Monday through Friday, from 9:00 AM to 4:00 PM (GMT+08:00), excluding applicable public holidays.

Where is Syltie located?

Syltie's business address is:

43, Jalan Tualang
Taman Bandaraya
59100 Kuala Lumpur
Kuala Lumpur, Malaysia

For returns, please obtain the correct return mailing instructions from support before sending the item.

What should I include in an order enquiry?

Please provide your order number, the email address used during checkout and a brief explanation of the issue.

This helps our team review the relevant order details.

Questions & answers.