Terms of Service

Welcome to Syltie. These Terms of Service explain the conditions that apply when customers browse syltie.shop, purchase products, or use our online store services.

By using this website or placing an order, you agree to these terms, subject to applicable Malaysian consumer protection laws.

1. Store Information

Syltie operates an online store offering neckties and related accessories to customers in Malaysia.

Website: syltie.shop

Email: support@syltie.shop

Business Address: 43, Jalan Tualang, Taman Bandaraya, 59100 Kuala Lumpur, Kuala Lumpur, Malaysia.

2. Use of the Website

Customers agree to use the website for lawful purposes and to provide accurate information when placing orders or contacting customer support.

Customers must not attempt to interfere with website security, misuse customer accounts, submit fraudulent transactions, or engage in unlawful activity through the website.

3. Product Information

We aim to present product titles, descriptions, images, prices, and available options accurately.

Colours may appear slightly different depending on screen settings and lighting.

Product availability may change. If an item ordered becomes unavailable, we will contact the customer regarding the available resolution, including a refund where appropriate.

Nothing in these terms limits a customer's rights when goods are defective, incorrectly supplied, or not as described.

4. Product Prices

Prices are displayed in Malaysian Ringgit (MYR) using two decimal places, such as RM67.00 MYR.

The applicable product price, shipping charge, discounts, and final payable amount are shown during checkout.

If a pricing error is identified, we will address it in accordance with applicable law and communicate with affected customers where necessary.

5. Orders and Acceptance

Customers must provide accurate checkout information, including their full name, delivery address, email address, and shipping contact number.

An order is subject to successful payment processing, product availability, and fulfillment requirements.

Order confirmation is provided through the contact information entered at checkout.

We may contact customers if additional information is reasonably required to complete an order.

6. Payment Methods

Syltie accepts PayPal payments through the checkout options presented on the website.

Payment availability and authorization are subject to the relevant payment provider.

For additional information, review our Payment Policy.

7. Shipping and Delivery

Syltie currently ships within Malaysia.

Standard Shipping: RM35.00 MYR for orders below RM300.00 MYR.

Free Standard Shipping: Orders of RM300.00 MYR or more.

Order Processing: 1–2 business days.

Transit Estimate: 3–5 business days.

Total Estimated Delivery: 4–7 business days.

Order Cutoff: 2:00 PM (GMT+08:00).

Business days are Monday through Friday, excluding applicable public holidays.

Delivery periods are estimates and not guaranteed arrival dates. Applicable legal requirements concerning delivery remain in force.

Read our Shipping Policy for complete details.

8. Order Tracking

Tracking information is provided when an order has been dispatched.

Customers can use the tracking information supplied or visit our Track Your Order page.

9. Order Cancellations

Customers may request cancellation within 24 hours of placing an order, provided fulfillment or dispatch has not already occurred.

Cancellation requests should be sent to support@syltie.shop with the order number.

This operational cancellation policy does not override applicable legal rights.

10. Returns and Refunds

Syltie accepts eligible returns within 27 calendar days after delivery of the last item in an order.

For standard customer-preference returns, return shipping is paid by the customer.

There is no restocking fee.

Direct exchanges are not offered as part of the standard returns service.

Eligible refunds are normally processed within 10 business days after the returned items have been received and reviewed, subject to applicable legal obligations.

Refunds are made to the original payment method, and additional bank or payment-provider posting time may apply.

See our Return & Refund Policy for full conditions.

11. Customer Accounts

Customers may use available account services to access relevant order information and account functions.

Customer account sign-in is not required to complete an ordinary guest checkout.

Customers are responsible for safeguarding access to their own email and account credentials.

12. Website Content

Website content, including product descriptions, photographs, graphics, and design elements, may be protected by intellectual property rights belonging to their respective owners.

Use of the website does not grant permission to reproduce protected content without appropriate authorization.

13. Third-Party Services

Our online store uses Shopify and may use third-party services for payments, order tracking, delivery, and related ecommerce functions.

Third-party services may have their own terms and privacy practices that apply when customers use them.

14. Website Availability

We aim to maintain accurate and accessible website services, but temporary interruptions, maintenance, or technical issues may occur.

Where a website issue affects an order or payment, customers may contact us for assistance.

15. Consumer Rights

These Terms of Service do not exclude, restrict, or override rights that cannot lawfully be excluded under applicable Malaysian consumer protection legislation.

Where any term conflicts with a mandatory legal requirement, the applicable legal requirement takes priority.

16. Governing Law

These terms are governed by applicable laws of Malaysia, subject to mandatory consumer protection requirements and any rights or remedies available under those laws.