Payment Policy

This Payment Policy explains how payments are handled when purchasing products from Syltie, including accepted payment methods, order confirmation, currency, failed transactions, and refunds.

1. Accepted Payment Method

Syltie accepts payment through PayPal at checkout.

Payment options available through PayPal may depend on the customer's PayPal account, location, and eligibility.

Only payment methods displayed during checkout should be considered available for an order.

2. Currency and Pricing

All product prices and order totals are displayed in Malaysian Ringgit (MYR).

Prices are presented with two decimal places, for example, RM67.00 MYR.

Customers can review product costs, applicable shipping charges, and the final order total before completing payment.

Any currency conversion or additional charges applied by the customer's bank or payment provider are determined by that provider.

3. Payment Processing

Payments are processed through the payment method made available during checkout.

When selecting PayPal, customers may be directed to PayPal's payment interface to authorize their transaction.

Syltie does not ask customers to send passwords or complete payment card details by email.

4. Order Confirmation

Once an order has been successfully placed and the payment is accepted, order confirmation information is provided using the email address entered at checkout.

Customers should review the order details and contact information carefully before completing their purchase.

5. Payment Failures

If a payment fails or is declined, the order may not be completed.

Customers should verify their payment information, account balance, and payment authorization with PayPal or their original payment provider.

If a payment appears to have been deducted but an order was not confirmed, contact support@syltie.shop with the relevant transaction information so the matter can be reviewed.

6. Shipping Charges

For delivery within Malaysia, Standard Shipping costs RM35.00 MYR for orders below RM300.00 MYR.

Orders of RM300.00 MYR or more qualify for free Standard Shipping, subject to the applicable checkout order amount.

See our Shipping Policy for processing and delivery information.

7. Taxes and Order Totals

Syltie does not currently add a separate sales tax charge to orders under its stated store pricing setup.

The amount payable is displayed during checkout before payment authorization. Any tax or other charge required by applicable law will be handled in accordance with that law.

8. Refunds

Approved refunds are normally processed within 10 business days after the relevant return has been received and reviewed, subject to applicable legal requirements.

Refunds are issued to the original payment method. Once issued, additional posting time may be required by PayPal or the customer's bank.

For complete refund eligibility information, please read our Return & Refund Policy.