At Syltie, we aim to provide clear and reliable information about shipping costs, order processing, and estimated delivery times. Please review the details below before placing your order.
1. Shipping Destinations
Syltie currently ships within Malaysia only. Orders must have a valid delivery address in Malaysia to qualify for shipping.
2. Shipping Rates
We offer Standard Shipping throughout our supported delivery areas in Malaysia.
Standard Shipping: RM35.00 MYR for orders below RM300.00 MYR.
Free Standard Shipping: Available for orders of RM300.00 MYR or more.
The applicable shipping charge will be displayed during checkout before payment is completed. Any applicable discounts may affect the order amount used to determine free-shipping eligibility.
3. Order Processing Time
Orders are normally processed within 1–2 business days after successful order placement and payment confirmation.
Our business days are Monday through Friday, excluding applicable public holidays in Malaysia.
Daily Order Cutoff: 2:00 PM (GMT+08:00).
Orders placed after 2:00 PM (GMT+08:00), on weekends, or during public holidays will begin processing on the next business day.
Processing time refers to the period needed to prepare and dispatch an order. It does not include shipping transit time.
4. Estimated Shipping and Delivery Times
Processing Time: 1–2 business days.
Standard Shipping Transit Time: 3–5 business days.
Total Estimated Delivery Time: 4–7 business days.
Delivery estimates are calculated using business days, excluding applicable public holidays.
These delivery periods are estimates rather than guaranteed arrival dates. Actual delivery may vary due to the destination, carrier operations, adverse weather, public holidays, or other circumstances affecting transportation.
5. Order Confirmation
After placing an order successfully, customers will receive order confirmation information through the email address provided during checkout.
Please ensure that your email address and contact information are accurate so that you can receive important updates about your order.
6. Order Tracking
Tracking information will be provided once your order has been dispatched.
You can check your shipment status using the tracking details provided with your order or by visiting our Track Your Order page.
Tracking information may take some time to become available after the shipment is handed over for delivery.
7. Delivery Address and Contact Information
Customers are responsible for providing accurate and complete shipping information during checkout, including their full name, delivery address, postal code, email address, and telephone number.
If you notice an error in your shipping details, please contact us as soon as possible at support@syltie.shop.
We will try to assist with corrections before dispatch. However, changes cannot be guaranteed once an order has entered shipping or delivery processing.
8. Shipping Delays
Although we aim to dispatch and deliver orders within the estimated timeframes, occasional delays may occur.
If your order is delayed beyond the estimated delivery period, please review the available tracking updates and contact our customer support team if further assistance is required.
We will review the available shipment information and assist in resolving delivery-related issues in accordance with applicable consumer rights.
9. Missing or Incorrect Deliveries
If your order has not arrived, appears to be missing, or is marked as delivered but you have not received it, please contact support@syltie.shop with your order number and a description of the issue.
We will review the shipment details and, where appropriate, assist with a delivery investigation and suitable resolution.
10. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team with your order number and a description of the problem.
Photographs of the product and packaging may help us assess the issue.
We will review the matter and provide appropriate assistance in accordance with our Return & Refund Policy and applicable consumer protection requirements.
11. Order Cancellations
Customers may request order cancellation within 24 hours of placing an order, provided the order has not already been fulfilled or dispatched.
To request a cancellation, contact support@syltie.shop with your order number as soon as possible.
Cancellation requests are subject to the order's fulfillment status and do not limit any rights available under applicable law.
12. Contact Information
If you have questions about shipping, delivery times, tracking, or your order, please contact Syltie using the following details:
Store Name: Syltie
Website: syltie.shop
Email: support@syltie.shop
Customer Support Hours: Monday to Friday, 9:00 AM–4:00 PM (GMT+08:00).
Business Address: 43, Jalan Tualang, Taman Bandaraya, 59100 Kuala Lumpur, Kuala Lumpur, Malaysia.
For additional assistance, please visit our Contact Us or FAQs pages.