Privacy Policy

Syltie respects the privacy of customers and visitors to syltie.shop. This Privacy Policy explains how personal information is collected, used, shared, retained, and protected when you browse our website, place an order, or contact us.

We handle personal information in accordance with applicable Malaysian data protection requirements, including the Personal Data Protection Act 2010, as amended.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Full name and customer contact information.
Email address and telephone number.
Billing and delivery addresses.
Order details, products purchased, and transaction records.
Customer support messages and return requests.
Account information where customer accounts are used.
Device, browser, IP address, and website interaction information collected through relevant technologies.

When you make a purchase, payment-related information is processed through the payment services available at checkout. The information accessible to Syltie depends on the payment provider and transaction.

2. How We Use Personal Information

We use relevant personal information to:

Receive, process, and fulfill orders.
Arrange shipping and provide tracking information.
Communicate order confirmations and delivery updates.
Respond to enquiries and customer support requests.
Process returns, cancellations, and refunds.
Maintain customer accounts and purchase records.
Prevent fraud, unauthorized transactions, and misuse of our website.
Maintain website functionality and improve shopping experiences.
Meet applicable legal, accounting, and recordkeeping obligations.
Send marketing communications where the customer has provided the required consent or another lawful basis applies.

3. Order and Delivery Information

To fulfill an order, we use the information provided during checkout, including the customer's name, delivery address, email address, and telephone number.

Relevant shipping information may be shared with delivery service providers for order fulfillment and tracking purposes.

4. Payment Information

Syltie offers PayPal as a payment method.

PayPal processes payment information in accordance with its own services, terms, and privacy practices. Customers should review the privacy information made available by PayPal when using its payment service.

Syltie receives the transaction and order information necessary to manage purchases, payments, refunds, and customer support.

5. Shopify and Service Providers

Our online store operates using Shopify's ecommerce platform.

Shopify and relevant service providers may process customer information to support website hosting, checkout functionality, order management, security, and other ecommerce services.

We may also share information with service providers that assist with payment processing, delivery, order tracking, customer communications, website operations, and legal compliance, where appropriate.

Service providers may maintain their own privacy policies describing how they process information.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, customer sessions, security, and website performance.

Depending on the services and settings enabled, additional technologies may support analytics, customer preferences, or marketing activities.

Customers can manage certain cookies through their browser settings and any privacy controls made available on the website.

Disabling essential cookies may affect shopping cart, sign-in, or checkout functionality.

7. Marketing Communications

Customers may be offered the option to subscribe to email updates and promotional communications.

Where required, marketing messages are sent based on the customer's consent or another lawful basis.

Customers may withdraw their marketing consent by following the unsubscribe instructions in a marketing email or contacting support@syltie.shop.

Unsubscribing from marketing does not prevent necessary order-related or customer service communications.

8. Information Sharing

We share personal information when necessary to operate our store, fulfill transactions, deliver orders, provide support, maintain security, or comply with legal requirements.

We do not treat customer payment and contact information as public information.

Information may be disclosed where legally required or in connection with a valid legal request.

9. International Data Processing

Some technology, payment, or service providers involved in operating the website may process or store information outside Malaysia.

Where personal information is transferred internationally, applicable data protection requirements and appropriate safeguards must be considered.

10. Data Security

We use reasonable administrative and technical measures, together with relevant platform and service-provider protections, to protect personal information against unauthorized access, misuse, alteration, or disclosure.

No online system or method of electronic transmission can be guaranteed to be completely secure.

11. Data Retention

Personal information is retained for as long as reasonably necessary for order fulfillment, customer support, accounting, legal compliance, dispute handling, fraud prevention, and other legitimate business purposes.

Retention periods may vary depending on the category of information and applicable legal requirements.

When personal information is no longer required, it will be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

12. Customer Privacy Rights

Subject to applicable Malaysian data protection law, customers may have rights to request access to their personal information, request correction of inaccurate information, withdraw relevant consent, and exercise other rights provided by law.

Requests may be submitted to support@syltie.shop. We may need to verify the requester's identity before acting on a request.

13. Children's Privacy

Our website and products are intended for general customers and are not specifically directed toward children.

If we become aware that personal information has been collected in circumstances requiring parental or guardian consent, we will address the matter in accordance with applicable law.

14. Third-Party Websites

Our website may contain links to services operated by third parties, including payment or order-tracking services.

Those third parties may maintain separate privacy policies and terms. Customers should review the relevant information before providing personal data to those services.