Legal notice

This Legal Notice provides information about Syltie, its online store, and the general legal conditions applicable to the website.

1. Store Information

Trading Name: Syltie

Website: syltie.shop

Contact Email: support@syltie.shop

Business Address:

43, Jalan Tualang
Taman Bandaraya
59100 Kuala Lumpur
Kuala Lumpur, Malaysia

2. Nature of Business

Syltie operates an online retail store offering neckties and related accessories.

Customers can view product information, select available product options, place orders, and make payments through the website's checkout.

3. Customer Service

For order assistance, product questions, delivery enquiries, returns, refunds, or other customer service matters, contact support@syltie.shop.

Customer Support Hours: Monday to Friday, 9:00 AM–4:00 PM (GMT+08:00).

4. Product Information and Pricing

We aim to provide accurate product descriptions, photographs, prices, and purchasing information.

All prices are displayed in Malaysian Ringgit (MYR), with two decimal places.

Any applicable shipping charges and the final amount payable are displayed during checkout.

5. Shipping Information

Syltie currently provides delivery within Malaysia.

Standard Shipping is RM35.00 MYR for orders below RM300.00 MYR, while orders of RM300.00 MYR or more qualify for free Standard Shipping.

Order processing normally takes 1–2 business days, and estimated shipping transit takes 3–5 business days.

Full details are available in our Shipping Policy.

6. Payment Information

Syltie accepts PayPal payments through the available checkout process.

Payment processing is subject to the relevant payment provider's applicable conditions.

For more information, visit our Payment Policy.

7. Returns and Customer Rights

Eligible products may be returned within 27 calendar days after delivery of the last item in an order, subject to our return conditions and applicable consumer protection laws.

Standard customer-preference returns require the customer to pay return postage. No restocking fee is charged, and direct exchanges are not offered.

Customers retain applicable statutory remedies for defective, incorrect, or misdescribed goods.

Review our Return & Refund Policy for complete information.

8. Personal Data Protection

Syltie handles personal information for purposes including order processing, customer communications, payment administration, delivery, and customer support.

For further details about personal information and privacy rights, please review our Privacy Policy.

9. Website Content and Intellectual Property

Text, product photographs, graphics, website designs, and other materials displayed on the website may be protected by intellectual property rights belonging to their respective owners.

Unauthorized reproduction or misuse of protected content is not permitted.

10. External Services

Our store uses Shopify ecommerce services and relevant third-party providers to support checkout, payment processing, order management, and other store functions.

Third-party services may be subject to separate terms and privacy policies.

11. Consumer Protection

Syltie aims to provide accurate information about products, prices, shipping costs, delivery estimates, payment methods, returns, and customer support.

Nothing in this Legal Notice excludes or restricts rights and remedies that cannot lawfully be excluded under applicable Malaysian law.

12. Applicable Law

The operation of this website is subject to applicable Malaysian laws, including relevant consumer protection and personal data protection requirements.